FAQs

1. How do I track my order?
You will get a tracking number by email after shipping.

2. How long will delivery take?
Delivery generally takes 8–25 business days depending on your country.

3. Do you ship worldwide?
Yes, we ship to most countries globally.

4. Are international customs fees included?
No, customers are responsible for any local customs fees or import taxes.

5. What payment options are available?
PayPal and major credit cards are accepted.

6. Is online payment safe?
Yes, all transactions are secured using industry-standard encryption.

7. How do I pick the correct size?
Check the sizing chart on the product page before ordering.

8. Can I change or cancel my order?
Only before the order is processed. Contact us immediately.

9. What is the return period?
Returns are accepted within 30 days of delivery.

10. Can I get a refund for a discounted item?
Discounted or promotional items are not eligible for refunds.

11. How do I return a defective item?
Provide photos or video proof and contact our support team for approval.

12. When will I get my refund?
Refunds are issued within 7 business days after inspection.

13. Can I exchange a product?
Yes, exchanges are allowed for damaged or wrong items.

14. What if my package is missing?
Check with neighbors or your local post office first, then contact us.

15. Do you offer bulk discounts?
Yes, please contact us for inquiries about bulk orders.

16. How can I contact customer service?
Email us at service@essentialsclothesvip.shop.